Privacy Policy
Tashirah website https://tashirah.com.sa contains information that the user must know about the confidentiality of information and the privacy of user data, which is considered very important information. Our goal and commitment is to provide a high-quality service to all users while maintaining the highest levels of privacy. Therefore, this privacy notice policy has been formulated to help you understand the nature of the personal data we collect from you and the purpose of collecting and processing that data, and so that you are informed about how Tashirah Company (“the Company”) uses your personal data and your rights regarding the processing of your personal data in accordance with the relevant laws and regulations in the Kingdom of Saudi Arabia. This notice and the information set out below are considered part of the terms of use of our website.
We are always keen to protect the confidentiality of your data, so we have prepared a privacy policy for you to deal safely with our website, and it is divided into the following: -
Browsing
We only use the data provided by you for the site, and we do not collect your personal data from your computer while you browse this site.
Internet Protocol (IP) Address
When you visit any website, the host server records your Internet Protocol (IP) address, as well as the date and time of your visit, the type of Internet browser you are using, and the URL of any website that referred you to our site.
Acceptance of the Privacy Notice:
Your use of our website means your explicit consent to the privacy policy, and consent to this notice means your consent to all of the following, including but not limited to: (collecting your personal data, processing your personal data, storing your personal data, disclosing your personal data and sharing it with government agencies according to regulatory and legal requirements) and according to the policies, controls and conditions governing the website.
Data and information we collect about you:
With respect to each of your visits to our website, the following information is collected:
Personal data, data entered by the user, which is required when registering in the channels provided by the company to serve users (such as names, personal identification numbers, addresses, contact numbers, user photos and fingerprints... etc.) and payment data: (such as data collected for the purposes of making payments, bank account numbers and credit cards), and data exchanged during our communication with you (such as customer support requests and reports received from you).
Cookie data (data collected through website logs and cookie technologies or similar technologies)
Most browsers automatically accept cookies, at the same time you can reset your browser to reject all cookies optionally or to receive an alert when cookies are sent. Please also note: (All or some of the services offered on this site may not work properly if you reject cookies), as we may link the information we store in cookies to any personally identifiable information you provide on our site.
Once you visit our site, the site's server automatically records your Internet Protocol (IP) address (your IP address is the number of the computer you are using), which allows other devices connected to the Internet to determine the destination of the data issued from it, and to collect some information such as the type of browser and search engine, the date and time of the visit and the URL of any website from which you are referred to the site, except for identifying your personal identity. The user may sometimes be asked to agree to determine his geographical location, in order to benefit from some of the services provided on the site.
How we collect your personal data:
Personal data may be collected directly from you and in different ways, for the following uses:
Products and services – when you log in, enter your details, use our website, or sign a contract to become our customer and use one of our products or services.
Direct or indirect interactions, when you complete a form and submit it to us via our website, mobile applications, email, post or by phone to our call centre. This includes any personal data you provide to us when making an enquiry, participating in a promotion or simply by communicating with us.
Social media interactions, any posts and interactions you make with us directly on our social media channels.
Browsing surveys – data about how you use our website, including the date and time of your visit, the type of internet browser you use and how you were referred to our website.
Web surveys, our online web surveys enable us to collect specific data such as your feedback on the look and feel of our website and mobile applications. In addition, we may also request information about various elements of our customer service. Your feedback is vital and appreciated and enables us to improve the quality of customer service we provide. Providing your name and other details is optional.
Links to other websites and third parties on the Internet:
This notice applies to our Site and all services and programs offered by the Site. If you move to another site or platform through our Site, you should read the notices and privacy policies of that site to determine the information security practices and privacy policy adopted there.
Purpose of collecting personal data:
Personal data is collected and used for several reasons, including but not limited to:
Collecting and processing personal data to meet legal, regulatory, operational and development requirements.
Fulfilling the data required to provide electronic services and transactions.
Understanding visitors' needs to improve products and services.
Enable the development, operation, improvement or marketing of products and services to the company's customers.
Allowing users to access services and conduct transactions.
Analyzing data and issuing reports that serve the necessary business requirements. For example, statistical reports.
Archiving this information and data and/or using it for the possibility of future communication with you.
Resolving and addressing inquiries or complaints that you may have and improving the user experience across all company communication channels.
Your rights regarding the processing and protection of your personal data:
Under the Personal Data Protection Law in the Kingdom of Saudi Arabia, the data subject has the following rights, which depend primarily on the purpose of collecting and processing personal data:
The right to be informed: The data subject has the right to be informed of the purpose of collecting and processing his personal data and the legal basis considered for this purpose, the content of the data to be processed, the method of collection, the means of storing it, and to whom it will be disclosed (where the privacy notice is one of the possible means through which the data subject can exercise this right).
The right to access your personal data: The data subject has the right to request a copy of his personal data through the available channels for accessing the data or via the email indicated in the contact information below.
The right to correct your personal data: The data subject has the right to request correction of his personal data that he believes is inaccurate, incorrect or incomplete through the company’s approved channels, or via the email indicated in the contact information below.
Right to destruction: The data subject has the right to request the destruction of his personal data that has been collected and processed for the purpose of its collection and processing under certain circumstances that do not conflict with the regulatory foundations and legitimate interests and with the expiry of the regulatory and legal period for its retention.
Right to object: The data subject has the right to object to (collection, processing, storage, sharing or disclosure) of his personal data without his express or implied consent or if the processing is for direct marketing purposes.
Right to restrict processing: The data subject has the right to request restricting the processing of his personal data for one or more purposes.
Right to transfer personal data: The data subject has the right to request the transfer of his personal data (processing) that was collected through him directly and with his express consent to any party according to the policies followed by the company.
For more details on the processing of your personal data and how to exercise your rights, you can review the Personal Data Protection System issued by Royal Decree No.: (M/19) dated: 09/02/1443 AH, and its implementing regulations.
Sharing your personal data:
We may exchange, process and share any information and data you provide to us with your full knowledge and/or we collect about you with our partners and third-party suppliers, analytics providers, search engine service providers and advertisers, and data is shared in specific ways and for legitimate purposes based on a regulatory basis or justified practical need aimed at achieving the public interest without causing any harm to national interests, the activities of entities, the privacy of individuals, or the safety of the environment - with the exception of data and entities exempted by royal orders.
When sharing your personal data, we ensure that it is shared in a secure and reliable environment; in accordance with the relevant systems, regulations and policies, we may take additional steps to ensure the protection of your data by signing a data sharing agreement between the two parties according to specific terms and conditions consistent with the data sharing principles.
Disclosure of information
We are keen on the privacy and confidentiality of all personal data provided by you. Therefore, this information will not be disclosed unless required by any law, or to defend or protect the property rights of our site and the parties dealing with it. The data provided by you will not be sold to any other party for the purpose of marketing it for its own benefit without obtaining your prior written consent, unless this is done on the basis that it is part of collective data used for statistical and research purposes.
We will use the data provided by you to respond to all your inquiries, comments, or requests regarding our site, through the contact form in the Contact Us section, and also via email info@tashirah.com.sa
